What is a Chatbot Development Process: All you Need to Know About
Chatbot development is a complex process. But it can become a piece of cake with a proper plan and execution. In chatbot designing, the thing is to break down the process into clear steps. Every business today is investing in chatbots to streamline its customer support operations. A chatbot is a dedicated software designed to communicate with humans naturally. The majority of chatbots unite with different messaging applications to form a link with the end-users. However, some chatbots also operate as standalone apps. Here are the steps to build a chatbot. 1.Set your Goals for Chatbot:- The first step is to set the goals for your chatbot based on your business needs and your customers’ demands. When you know what your chatbot should do, getting on to the other steps gets easy. A chatbot is a good idea if:- Your team performs a lot of repetitive tasks You receive a lot of questions on the same issue If you want to cut customer service costs You have multilingual customers You have mult...